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My continued Time Warner nightmare

Tuesday, July 1st, 2008

So once again Time Warner Cable has let me down....

My frustrations continue as I realize yet again that Time Warner Cable has the worst possible service as well as customer service. I came home from work today to find out that yet again my Internet is down... for no apparent reason, and no major occurence. I call Time Warner and they tell me that they cannot connect to my router, and of course, the earliest they can get here is 2 days from now. We have had Time Warner service contractors (not TRUE Time Warner employees) at our house 7 times since I moved in less then a year ago, not to mention they had to tear up our yard to re-lay cable the last time we had this Internet issue... and here we are again, 2 months later, with the exact same issue.

I must say Time Warner, I understand why you have so many lawsuits filed against your company. You continually destroy your own reputation, have a horrid service record, and if it weren't for the fact that you have a monopoly in this area, no one, and I mean NO ONE, would use your service. I can't think of a person I don't know that doesn't have at least 2 complaints about your service.

If this happens to me again, I very well may be using my Treo tethered to my laptop for the rest of my time at this location.

Angry Tom Out.

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